How can I track my order/shipment?

Thanks very much for placing an order with us! Now...where the heck is it?!?

We've also created an easy tool for you to track the status here:   http://www.theuncommongreen.com/pages/order-status

If your status is still unclear, please refer to the below shipping timetables:

Orders containing CUSTOM or PERSONALIZED items (i.e. Custom City/Town, Custom College Town, Custom Topography, and Personalized Marathon Glassware) are made-to-order. Due to seasonal demand, custom and personalized items take a bit longer than normal to ship during the holidays. Please reference the below table for expected delivery dates based on the order date and shipping destination:

Order Date and Destination Expected Delivery
Before Nov 28 - East Coast Dec 10-12th
Before Nov 28 - West Coast Dec 12-14th
Nov 28-Dec 3 - All Locations Dec 14-19th
Dec 4 - Dec 7 - All Locations   Dec 17-20th 

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Orders containing ONLY STANDARD ITEMS (i.e. no custom items in cart) ship along the following timetable:

FLAT RATE / FREE ECONOMY - ships within 2 business days and arrives within 4-8 business days of order date, with the West Coast being the longest shipping distance (sorry, Left Coast!). 

EXPRESS SHIPPING - ships within 2 business days and arrives within 3-6 business days of order date.

(Temporarily suspended) 2-DAY and OVERNIGHT SHIPPING -- Expedited  2 Business Day and 1 Business Day options are available at checkout if you need your order pronto, and those will ship same day if placed before 11am EST. Please note: 1) these expedited delivery options will NOT be delivered on Saturdays or Sundays, and 2) expedited delivery options will NOT apply to custom items.  

(Temporarily suspended) 2-DAY and OVERNIGHT SHIPPING -- Expedited  2 Business Day and 1 Business Day options are available at checkout if you need your order pronto, and those will ship same day if placed before 11am EST. Please note: 1) these expedited delivery options will NOT be delivered on Saturdays or Sundays, and 2) expedited delivery options will NOT apply to custom items.  

If there are any issues with your delivery date, please contact us at help@uncommongreen.com and we will do our best find a solution for you.

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