How can I track my order/shipment?
Thanks very much for placing an order with us! Now, where the heck is it?!?
We've also created an easy tool for you to track the status here: http://www.theuncommongreen.com/pages/order-status
If you still do not see the information you need, these steps will help you find your order:
- If it is within 48 hours of placing an order, please be patient. We ship most standard orders within 36 hours, and then it can take an additional 12 hours for the tracking information to populate.
- Please also remember that custom made-to-order items (Personalized, HomeTown Maps, Your CollegeTown Maps) can take 3 business days to ship.
- If the initial tracking information says that it shipped somewhere crazy (especially during the holidays), please wait one more day and check again. The shipping carriers reuse shipping numbers and they can take up to 24 hours to show the correct information.
- If it has been longer than 10 days, or the tracking information shows it delivered but you have not received it, please click the "contact us" link below and we'll make sure you get your awesome package.